confirmation_number

Ticket Web Console

Operational access for Telegram users, filters, notifications, and ticket search.

confirmation_number Ticket
San Marco Ticketing

{{ activeView }}

admin_panel_settings {{ user.display_name || user.username }}
error {{ appError }}

Overview

Bot activity, indexed knowledge, and recent ticket movement.

warning {{ dashboardError }}
inventory_2 Indexed tickets {{ dashboardData.ai?.indexed_count || 0 }} manage_search AI searches {{ dashboardData.ai?.search_count || 0 }} person_add Pending users {{ dashboardData.bot?.pending_users || 0 }} filter_alt Saved filters {{ dashboardData.bot?.filters || 0 }}

Recent tickets

MySQL unavailable

No recent tickets returned by MySQL.

Recent feedback

No feedback recorded yet.

Tickets

Read-only browsing from MySQL. Default range is the last 30 days.

Ticket, client, subject From To Product Any {{ option.label }} Competence Any {{ option.label }} Status Any {{ option.label }}
Loading filter lists... warning {{ taxonomyError }}
warning {{ ticketsError }}
Ticket #{{ row.ticket_id }} Client {{ shortText(row.client, 42) }} Subject {{ shortText(row.subject, 110) }} Product {{ row.product || '-' }} Status {{ row.status || '-' }} Opened {{ row.opened_at | date:'short' }}
{{ tickets.length }} tickets loaded

Ticket detail

warning {{ selectedTicketError }}
#{{ selectedTicket.ticket_id }} Open source
{{ selectedTicket.client || '-' }} {{ selectedTicket.product || '-' }} {{ selectedTicket.competence || '-' }} {{ selectedTicket.status || '-' }}
{{ selectedTicket.subject || 'No subject' }}
Problem

{{ selectedTicket.problem || 'Not available' }}

Solution

{{ selectedTicket.solution || 'Not available' }}

AI search

Search the Postgres AI index, then open read-only ticket detail from MySQL.

subject Text confirmation_number Ticket Describe the problem Source ticket number
Product Any {{ option.label }} Area Any {{ option.label }} Competence Any {{ option.label }} Recent months Confidence Any Media Alta Same code
Loading filter lists... warning {{ taxonomyError }}
warning {{ searchError }}
#{{ result.ticket_id }} {{ result.confidence }} · {{ result.total_score | number:'1.3-3' }}

{{ result.subject_text || 'No subject' }}

{{ result.solution_preview || result.problem_text || 'No preview available' }}

{{ reason }} {{ result.product || '-' }} {{ result.area || '-' }}
travel_explore No search results loaded.

Telegram users

Approve users, manage saved filters, and adjust notification preferences.

Search user Status All Pending Approved
Loading filter lists... warning {{ taxonomyError }}
warning {{ usersError }}
Telegram ID {{ row.tid }} Name {{ row.username || '-' }} {{ row.surname || '' }} Status {{ row.status === 'A' ? 'Approved' : 'Pending' }} Filters {{ row.filter_count }} Notifications {{ row.notifications_enabled ? 'On' : 'Paused' }}
{{ users.length }} users

{{ selectedUser.username || selectedUser.tid }}

{{ selectedUser.status === 'A' ? 'Approved' : 'Pending' }}
warning {{ userDetailError }}
Type Competence Product Area Subarea Value {{ option.id }} · {{ option.label }} Manual ID
{{ filter.sort_name }} {{ filter.label || ('ID ' + filter.sort_value) }}

This user has no saved filters.
Notifications enabled High gravity only
Digest minutes Quiet start hour Quiet end hour
touch_app Select a user to manage filters and notifications.