all the project copy

telepot/ticketToday.py

@@ -0,0 +1,104 @@
+import sys
+from pathlib import Path
+
+ROOT_DIR = Path(__file__).resolve().parents[1]
+for path in (ROOT_DIR / "api", ROOT_DIR / "conn"):
+    if str(path) not in sys.path:
+        sys.path.insert(0, str(path))
+
+import phrase_similarity
+import detailTicket
+import filters
+import tickets
+import mysql5
+
+
+HIGH_GRAVITY_WORDS = ("alta", "urgente", "critica", "critico", "bloccante", "grave", "high")
+
+
+def _is_high_gravity(value):
+    text = str(value or "").strip().lower()
+    return any(word in text for word in HIGH_GRAVITY_WORDS)
+
+
+
+def getTicketToday(teleId):
+    
+    listOfStrings = []
+    listFilters = filters.getFilters(teleId)
+    ticketAsString = ""
+    for j in listFilters:
+
+        docList = mysql5.getTicket(j[2], j[3])
+        ticketAsString = ""
+        for i in docList:
+            ticketAsString += "🎫 /Ticket_dettaglio_"+ str(i[0]) + "\n" +"🏢 Cliente: "+ str(i[1]) + "\n"  +"🔎 Oggetto: "+ str(i[2])+ "\n"  +"🎨 Gravita': "+ str(i[3])+ "\n"  + "🧑 Competenza': "+ str(i[4])+ "\n" + "📅 Apertura': "+ str(i[6])  + "\n\n"     
+        if len(docList):
+            # max char 4096
+           listOfStrings.append(str(ticketAsString))
+    return listOfStrings
+
+
+
+def getTicketTodayForNotification(teleId, high_gravity_only=False):
+    
+    listOfStrings = []
+    listFilters = filters.getFilters(teleId)
+
+    # print("Lista di filtri: ",listFilters)
+    # print("\n\n\n")
+
+    ticketTodayList = mysql5.getTicketsByFilterSet(listFilters)
+    for i in ticketTodayList:
+        if high_gravity_only and not _is_high_gravity(i[3]):
+            continue
+
+        ticket_id = int(i[0])
+        if len(tickets.getTicketForTid(teleId, ticket_id)) > 0:
+            continue
+
+        object_ = str(i[2])
+        if len(object_) > 250:
+            object_ = object_[:250] + "..."
+        ticketAsStringSingle = "🎫 /Ticket_dettaglio_"+ str(i[0]) + "\n https://tsnew.sanmarcoweb.com/it/ticket/index/index/operation/view/id/"+ str(i[0]) + "\n" +"🏢 Cliente: "+ str(i[1]) + "\n"  +"🔎 Oggetto: "+ str(object_) + "\n"  +"🎨 Gravita': "+ str(i[3])+ "\n"  + "🧑 Competenza: "+ str(i[4])+ "\n" + "📦 Prodotto:" + str(i[5])+ "\n" + "💜/preferito_"+ str(i[0])  + "\n\n"
+        for j in listFilters:
+            if len(tickets.getTickets(int(j[0]), ticket_id)) == 0:
+                tickets.insertTicket(int(j[0]), ticket_id)
+        listOfStrings.append(str(ticketAsStringSingle))
+    # print("Lista ticket finale:: ",len(listOfStrings))
+    # print("\n\n\n")
+    return listOfStrings
+
+
+
+
+
+
+
+
+def getDetailTicket(ticketId):
+    downloaded = detailTicket.getDetail(str(ticketId))
+    return downloaded
+
+
+
+
+
+    
+
+# newTicketList = getTicketTodayForNotification(145645559)
+
+# for ticket in newTicketList:
+#         hole_message = ticket
+#         # print("Messaggio: ", ticket)
+#                # Guessing from other ticket
+#         prefix = "🎫 /Ticket_dettaglio_"
+#         ticket_value = ticket.split(prefix, 1)[-1].split("\n", 1)[0].strip()
+   
+#         best_matches_indices = phrase_similarity.start_guessing_new(ticket_value)
+#         for ticket_info in best_matches_indices:
+#             # print("Gesing Ticket: ", str(ticket_info))
+#             hole_message += str(ticket_info)
+
+#         hole_message += "\n\n\n\n"
+#         print(hole_message)